During the 2024 filing season, the Internal Revenue Service (IRS) answered over a million more calls than last year while maintaining an average wait time of just over three minutes. The callback option saved taxpayers an estimated 1.5 million hours of sitting on hold. These are some of major improvements in taxpayer service the IRS’s Strategic Operating Plan focused on. Learn more at IRS releases Strategic Operating Plan update outlining future priorities; transformation momentum accelerating following long list of successes for taxpayers | Internal Revenue Service.
- Major improvements in taxpayer service